Our customers have said time and time again how we have raised their standards as to what made up acceptable service. One of the biggest takeaways our president, Scott, learned while conducting business in corporate America was how NOT to take care of customers. Over promises, missed deadlines, billing issues, no backend support, poor customer service and not being able to get a return phone call were among the biggest irritants. He found that no matter how hard he tried to get the “ivory tower” to listen to his customers, they just looked the other way. Everywhere you look, companies are touting their customer service, but nowhere do you find customers happy with the customer service! Everyone wants the orders and the money, but so few are willing to work for it. We have developed the service strategy that we are here to serve you, our customers. Every customer, every time, all the time, without exception we will deliver your order on-time, on budget, and you will never have to wait for a return phone call.
Who are We
Optimum Signs, where we will earn the right to be your partner!
Professional Project Management 70%
Professional Installation 90%
Graphic Design 80%
Customer Support 90%
Why Choose Us?
We care about people
Optimum Signs was born from a desire to return to a simpler time when people actually stood for something. A handshake and your word was your bond. People looked one another in the eye. Business was done in a fair and honest way that everyone knew what was expected of them and companies knew the only reason that they were open was because of their customers. All of the employees realized that their very paycheck came from exceeding customer expectations. And that is what Optimum Signs strives to be. Do we make mistakes, on a rare occasion, yes we do. But we take responsibility for them and fix them. We want the opportunity to show you what we can do.
We respond to your request quickly
One issue we have found in the sign industry is the fact that much too often, clients’ requests are left unanswered. We will always get back to you, whether we are fit to work on your project for you or not.
We communicate during projects
During the designing and production process, we will continually keep in contact with you. We want to make sure you “OK” everything we do so you get the product you had envisioned.
We can design for you
Have an idea of what you want, but don’t have the software or design skills to put it together? No problem. We are happy to meet any design request you might have. Even if your company does not have a logo yet, we can help you brand your business to make it stand out.
We produce quality work
We create products that we would be proud to display in our own showroom. In fact, everything we produce goes out into the world somewhere. We want the world to see our best.
For the past 20+ years, our president has been in executive sales in corporate America where he has learned a great deal. Each position helped him craft his abilities to exceed customer’s expectations and set new expectations in service.